HÔTEL DE SUEDE

FREQUENTELY

ASKED

QUESTIONS

  • WHY BOOK DIRECTLY THROUGH US?

    Your advantages:

    • A cheaper rate
    • Breakfast at half price
    • Last minute cancellations reduced to 24h (48h on other websites)
    • Booking directly with us helps us stay independent
    • Children up to 12 are free in the bedroom with their parents (one child per room) 

    Instead of paying enormous commissions to our partner websites we could reinvest our funds into the hotel, in order to improve the quality of our services at your gain.

  • DO YOU HAVE A LIFT?

    Yes, our establishment has a lift available.

  • LATE ARRIVAL

    I arrive late, is it a problem?

    Not at all, our reception is open 24/7 all year.

  • BANK CARD AND PREAUTHORIZATION, why must I leave my card number?

    It is a guarantee for us but above all for you to guarantee your reservation. Thanks to this, you can arrive late without worry.

    We preauthorise your card, no debit is carried out, and you pay your bill upon departure.

    As guarantee, we accept Visa and Mastercard, and for payment on the spot Visa, Mastercard and American Express.

  • ACCESS, how to arrive from the airport or the train station?

    The hotel is situated 8 km from the city centre, you have two options:

    By taxi (rate varies between 30€ .....!)

    By tram (ligne 2 Stop called Jean Médecin)

    From the train station:

    By foot: 15 minutes from the train station, continue onto Avenue jean Medecin, turn right just before the Galaries Lafayette

    By tram (direction Pasteur then stop at the Masséna Station)

  • BREAKFAST, can all the guests get half price?

    No, the 50% discount for breakfast is EXCLUSIVE on our official website. For this, it is mandatory to reserve directly on our official website, by telephone or by email.  That way we thank our clients for their approach.

  • WIFI

    All our rooms have 100% access to WIFI and it is complimentary.

  • PARKING, does the hotel have parking?

    No, there is a public car park within proximity of the hotel . We suggest to arrive at the hotel first to leave your bags and we will then explain you how to go there.

    The rate is 25€/24h or you can profit also form a decreasing rate according to the length of your stay.

    Otherwise, along the road, the parking is at no charge during the night and Sunday but one would have to pay every two hours throughout the day from 9am till 8pm

  • CHILDREN, do children have to pay?

    CHILDREN, do children have to pay? Children up to 12 years old are absolutely FREE in the bedrooms of their parents who book directly with the hotel (1 child per room)

    We do not accept children under 18 who would like to stay by themselves in the hotel.

  • ANIMALS

    We do not accept animals in the hotel.

  • LUGGAGE

    There is a luggage room free of charge at your disposal on the day of your arrival and on the day of your departure.

    We do not keep luggage for more than one day.

  • CHEQUES AND TRAVEL CHEQUES

    Cheques and Travel cheques We accept neither bank cheques nor travel cheques.

  • BALCONIES

    Bedrooms with balconies are superior rooms and can only be booked through our proper website or by emailing the hotel directly (depending on availability).

    They cannot be reserved through our partner booking websites on the internet.